90-Day Comfort Guarantee
90-Day Comfort Guarantee only apply to mattresses on Primesleep.ca. Any other product is not covered under Comfort Guarantee.
During the 90-Day Comfort Guarantee, if you feel that you are not getting the comfortable sleep, we will simply exchange it for a different mattress of equal or lessor value, or you may upgrade to a more expensive mattress and pay the difference.
Each customer is eligible for one (1) 90-Day Comfort Guarantee claim (from the date of purchase) for their first order placed on Primesleep.ca. Only first order placed on Primesleep.ca with a maximum of one (1) mattress is eligible for the Comfort Guarantee. Any orders placed using the same credit card, PayPal account, email address, billing address or shipping address will be considered as being placed by the same customer. If you are not certain that your order qualifies for our 90-Day Comfort Guarantee, contact Prime’s Customer Service team, who will determine your order’s eligibility. Once a customer has made a return within their 90-Day trial, they are not eligible for another trial. The 90-Day Comfort Guarantee is non-transferable, and any returns require proof of purchase.
No exchanges can be made within the first 15 days of delivery. This allows enough time for your body to adjust to your new mattress.
Mattress Disposal Fee: There is a $95 mattress disposal fee. We will arrange a pickup for the old mattress from your location and dispose it.
Shipping Fee: Shipping fee of $65 will be charged for the newly exchanged mattress.
Both Mattress Disposal Fee and newly exchanged mattress’s Shipping fee must be paid in advance when making the Comfort Guarantee claim.
10-Year Factory Warranty
Each of our product comes with original manufacturer’s warranty.
Our products are brand new and Quality Assurance tests passed. However, if you ever experience an issue with your mattress in the future, simply give us a call and we will guide you through the warranty process.
We know warranty claims can be a bothersome process, but we will do our best to make this process smooth and hassle free for our customers.
We may modify these terms at any time
You agree that Prime Sleep Inc may, at its sole discretion, suspend or terminate your access to all or part of its website and resources for any reason. Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with Prime Sleep, including any account or login information.